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About Us
The Haunted Hotel - San Diego's Premier Haunted Attraction
The Haunted Hotel, located downtown in the Gaslamp District, is the longest running haunted house in San Diego. It was named by Haunt World Magazine as one of the top 13 haunted houses in America and has been featured in “America Haunts IV” on The Travel Channel in 2009. The horror filled nights run through Halloween. Get all of the scares on opening night for half the price, that’s right half price on opening night September 23rd.
This year, see where the Hellevator takes you, explore Freddy Krueger's workshop, and you'll go crazy in rooms inspired by Legion and Shutter Island. Meet the night riders on the moving Subway and try to escape the virus outbreak in our Zombie office.
The Haunted Hotel is packed full of spine tingling, heart pounding effects that are so real they will keep you screaming for your life as you try to find your way out.
WARNING: All patrons enter at their own risk. Owners & sponsors are not responsible or liable for any harm incurred on the premises. This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water. Sorry, NO pregnant women, infants, or children being carried will be allowed entry. Not recommended for children under 10
Frequently Asked Questions
What are the hours of operation?What time does the line start forming?
How long is the wait in line?
How long does it take to go through the haunted house?
If I have already bought my ticket and I am in line when the house closes, will I get a chance to go through?
Can I make a reservation?
What are the prices for the Haunted Hotel?
Are there Group Discounts?
Are Credit Cards Accepted?
Can I buy tickets in advance?
I bought my ticket online, will I still need to wait in a line?
What is a Fast Pass and how do I get one?
Are the characters allowed to touch you?
Are there any age restrictions?
Where can I find coupons?
When are coupons valid?
Is The Haunted Hotel wheelchair accessible?
Is there a lot of smoke in the haunted house?
Are there strobe lights?
Can I go in if I'm pregnant?
Is it a ride?
Is it dark?
Is it a maze? Can I get lost?
Can we wear our Halloween costumes when we come through?
Are you still open if it rains?
Once we've used our ticket can we go through again with the same ticket?
Are there any motels/hotels close to The Haunted Hotel?
Do your attractions have security?
Can we be thrown out of the Hotel for any reason?
Can we be injured at your event?
Do you serve alcoholic beverages?
Is smoking allowed?
Can we take flash photos of your haunted houses?
What can't we bring with us inside your haunted houses?
Do you sell beverages and snacks at your attractions?
Are the attractions the same this year?
Is this the haunted house where there are 13 floors and when you get to the top you get your money back?
Can we win free tickets?
How can I find other haunted houses?
Do you recommend any other haunted websites?
I want to do a story on the attractions; how do I?
How old do you have to be to work at the Hotel?
Any other questions?
And the #1 most often asked question…Is it scary????
What are the hours of operation?
The Haunted Hotel is open Sunday - Thursday from 7pm – 11pm ; Friday & Saturday from 6pm – 1am. Same hours for ticket booth. *Please note we are closed Mon & Tues except for 10/24, 10/25, 10/31* Check Calendar for Specific dates and times.
What time does the line start forming?
Early in the season, arriving anytime throughout the night is fine but the closer it gets to Halloween, the more crowded it tends to be so you may want to arrive a little earlier.
How long is the wait in line?
The line is usually around 30 minutes earlier in the month, but when it gets closer to Halloween ( and ON Halloween) that wait could be much longer. You can always buy your tickets online to avoid the ticket booth line which is usually the longest wait.
How long does it take to go through the haunted house?
That depends on many factors. First you must buy your tickets, then wait to enter the haunts. Once you enter, it will be roughly 15-20 minutes depending on how fast your group moves. The lines get longer the closer it gets to Halloween.
If I have already bought my ticket and I am in line when the house closes, will I get a chance to go through?
Yes, we will stop selling tickets at close time but the house will stay open until the last patron in the entrance line has gone through.
Can I make a reservation?
No. We do not take reservations, however you can purchase a Fast Pass to skip the General Admission line. This can also be purchased online as “VIP Admission” or at ticket booth.
*For large groups / organizations, call the office for advance tickets and arrangements 619-231-0131
What are the prices for the Haunted Hotel?
At the Gates : Sunday – Thursday (SAVE $2)
General Admission is $15.
VIP Hotel ( Hotel admission and the Fast Pass) is $25.
At the Gates: Friday & Saturday:
General Admission is $17
VIP Hotel ( Hotel admission and the Fast Pass) is $27
Again this is recommended for children 10 and older.
There are no children’s prices or refunds if they decide not to go through.
BUY YOUR TICKETS ONLINE TO SKIP THE TICKET LINES!!!
Are there Group Discounts?
Yes, but group ticket sales must be ordered/picked-up in advance through our office.
Discount Tickets for Groups of 10 or more:
* Everyone in your group gets a FREE glow necklace!
* Must be paid with Cash or Company Check (sorry no credit cards)
* Please call or email Vanessa@hauntedhotel.com to order or for more information. (Group ticket sales must be arranged in advance. Tickets must be purchased in one transaction and then distributed to the group.)
Are Credit Cards Accepted?
Yes, but ONLY for online ticket sales. If you are buying your ticket at the ticket booth, it will be cash only.
Can I buy tickets in advance?
You may purchase tickets online at www.hauntedhotel.com through Interactive Ticketing and avoid the line at the ticket booth. Please be sure to read ticket instructions so that you bring the correct ticket with barcode to be scanned at the door. Be sure that you have selected the correct attraction to purchase tickets for.
Group sales may also be arranged in advance by calling our office.
I bought my ticket online, will I still need to wait in a line?
Buying your ticket in advance will save you from waiting in the Ticket Booth line (which is usually the longest wait). You still will need to wait in the entrance line, unless you purchase a Fast Pass (VIP Admission) which allows you to skip the outside General Admission Entrance line.
What is a Fast Pass and how do I get one?
The Fast Pass allows you to go the front of the entrance line.
You can purchase a Fast Pass online ( it is included in the VIP Admission) or at the ticket booth (on busy nights) when you arrive at the house.
Are the characters allowed to touch you?
The actors will not touch or grab you. However, they do get very close. You may brush up against their costumes or props or come into contact with some of the sets, but you will not be grabbed or pushed.
Are there any age restrictions?
YES, it is not recommended for children under the age of 10. They will be allowed in if parents choose to bring them, however CARRYING babies or children through is NOT ALLOWED. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.
Where can I find coupons?
Discount coupons for the Haunted Hotel can be found at participating Domino's locations and UltraStar Cinemas. Also, many radio stations have coupons that they give away as prizes /and promotions.
Please note: coupons are not valid towards online tickets unless they have a promo code listed.
When are coupons valid?
There are several types of coupons. Read them carefully to see what days they can be used.
NOTE: As a general rule, most coupons are not accepted Fridays and Saturdays in late October, or on Halloween.
Please note: coupons are not valid towards online tickets unless they have a promo code listed.
Is The Haunted Hotel wheelchair accessible?
Yes.
Is there a lot of smoke in the haunted house?
Yes, we do use fog machines. Should you find the smoke too intense there are emergency exits throughout the attraction.
Are there strobe lights?
Yes, there will be strobe lights.
Can I go in if I'm pregnant?
It is not recommended for visitors who are pregnant, have heart conditions or are in general poor health. We reserve the right to determine if you are not allowed in due to safety reasons.
Is it a ride?
No, this is a walk-through attraction.
Is it dark?
Yes, it is very dark for most of it.
Is it a maze? Can I get lost?
No, The Hotel is not a maze. There will be a hallway/path that you follow. If you have any problems an actor will help you to an exit.
Can we wear our Halloween costumes when we come through?
YES! You are allowed to wear costumes. PLEASE NOTE: if your costume is offensive or involves nudity, you will not be allowed in. Any props you are carrying will need to be left at the entrance.
Are you still open if it rains?
Yes, The Haunted Hotel is indoors. The area for the box office line and lines to enter the haunts are outside.
Once we've used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit.
Are there any motels/hotels close to The Haunted Hotel?
Yes, there are few hotels in close proximity such as Hard Rock Hotel, Hilton, Marriott. If you are searching online, most hotels you find in the “Gaslamp Quarter” will be in walking distance.
Do your attractions have security?
Yes, we do have security. We seldom, if ever, have a problem that actually requires security but we have it just in case.
We also have an EMT on staff each night.
Can we be thrown out of the Hotel for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We do not allow babies or children to be carried through. Smoking and alcohol is not allowed. We reserve the right to remove any patron from the event if we feel it is necessary.
Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Can we be injured at your event?
We've never had any serious injuries at any of our attractions in over 10 years of operation. Running is the main cause of minor injuries. Make sure to follow the rules and DON'T run and you should be fine!
Do you serve alcoholic beverages?
NO! And they are not allowed on the property, so please do not bring any.
Is smoking allowed?
Smoking is only allowed outside on the public sidewalk.
Can we take flash photos of your haunted houses?
NO photography of any sort is not allowed in the haunts. Haunted houses are dark and peoples eyes (especially the actors) adjust to the low light. When you flash your camera you're not only ruining other customers' experience but you're hurting the actors' eyes. Also, the fog used inside the attractions ruins flash photography.
Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.
What can't we bring with us inside your haunted houses?
No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No laser pointers or flashlights! No food or beverages! No babies!
Do you sell beverages and snacks at your attractions?
Yes. We sell bottled water and sodas as well as candy and snacks. We also have glow novelties.
Are the attractions the same this year?
No, the rooms and themes change every year.
Is this the haunted house where there are 13 floors and when you get to the top you get your money back?
No, that house does not exist in San Diego. We are located in a basement.
Can we win free tickets?
Yes, radio stations or sponsors may have free ticket giveaways. Make sure you are aware of the valid dates for those passes.
How can I find other haunted houses ?
Go to findhauntedhouses.com
Do you recommend any other haunted websites?
YES! Halloween.com, hauntworld.com, hauntedhouse.com, hauntedattraction.com, and findhauntedhouses.com. . You can also check out our Sponsors and Haunt Links section.
I want to do a story on the attractions, how do I?
For media inquiries, please e-mail: info@hauntedhotel.com
How old do you have to be to work at the Hotel?
You must be at least 18 years old. Call or e-mail to inquire about openings.
Any other questions?
Please email any questions to info@hauntedhotel.com
And the #1 most often asked question…Is it scary????
Yes! Bring a change of underwear!
WARNING: All patrons enter at their own risk. Owners & sponsors are not responsible or liable for any harm incurred on the premises. This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water. Sorry, NO pregnant women, infants, or children being carried will be allowed entry. Not recommended for children under 10.
Welcome to The Haunted Hotel in San Diego!Crush your ticket price by $3! Click for Details. For Videos and News Clips of our Ghouls...Click Here! Groups of 10 or more, e-mail vanessa@hauntedhotel.com for info on group discount tickets! Buy Your 2012 America Haunts Calendar! Get Yours Today!
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